One of the biggest complaints amongst the many owners we work or speak with is not having enough time. They are drawn into every decision that gets made. They wish their people would just make the decision and take some control.
An example of this would be how handle an employee who is late for work. The supervisor goes to see the owner, who then calls in the director of HR, and they would talk about what to do. This is not a good use of time and it can stem from a few different issues.
It’s important to set clear communication guidelines in a professional environment. There are issues to knock on your door about, and there are the issues you can talk about at weekly meetings. Oftentimes communication cadence doesn’t exist because of a lack of process policy procedure – a guide book that tells your leaders how to tackle certain situations. Having the processes and procedures in place is great, but many small business owners have a hard time trusting in them.
So, if you are a business owner who is saying: “my leaders don’t take the initiative, my leaders don’t make decisions. My leaders need me to be involved in everything.”
There is a chance that they’re doing that because that’s what you have taught them to do. You could have taught them to do it by doing it in the past. They made a similar decision, and you said that was a bad decision.
When we hire employees to make decisions, and then chop them off at the knees, we make them second guest everything they do and force us to get involved in their decision making process. In our world of KeyHire, we want to bring in someone with capacity and experience who knows that job better and exactly what to do.
It’s scary to watch someone come in and say “hey, I understand why you’ve used this process to this point, but what you have been doing to this point won’t get us to the next point. So, we need to break it and create a new process or procedure in its place.” It’s scary as a business owner to watch someone deconstruct the work you’ve done and create something new and it’s scary to trust them and give them the rope to go make these changes without unconstructive interference.
The message is, if you have good people and they know more about their area of the business than you do, you need to have the courage to allow them to do what they do best.
If you can have the courage to allow them to make decisions and back them up, you might learn about a better way to do things and get some new ideas in the process.
If you have any topics or questions you would like us to address, please drop those in the comment box below! We would love to make sure that the content is tailored to the small business owners and help you in any way possible. Until next time, stop grinding and start growing!