We thought we would spotlight and issue that we come up against pretty regularly.
“It’s not me. It’s you.”
A small business owner that created business. They’ve been grinding blood, sweat and tears for years to get a thriving business. And then for whatever reason, they hit a wall.
When we start a business, we often don’t think of scale. The processes and procedures that are often created aren’t based on how can we scale the business, but out of necessity. Then, as the business grows and gets busy, we don’t have the time, the talent or experience to sustainably grow. So, we just keep operating as we were. Eventually, the business gets to a point where it is maxed out. It’s at this point that many business owners think “if we just work harder, we can do more business.”
That’s not a recipe for success, because time is finite.
There’s only 24 hours a day. We can’t add hours to grow your business. The only thing we can do is create scalable process and procedure that will allow us to keep growing. Processes and procedures often need to be broken and reinvented multiple times during the growth cycle of a business. Business owners get stuck with kind of two competing mindsets here.
1) “Our existing process works.”
We get it. It got you to where you are, so why change anything? It’s an effective process and procedure.
It’s important to recognize that you did a great job getting it to its’ current state. But in order to keep growing, we need to break it. We need to bring in new ideas, new philosophies, new processes and new procedures. Above all, we need to bring in people with the experience and capacity to build those new processes and procedures to get you to that next level.
2) “I love the chaos.”
We’ve done another blog on it (which you can watch here). It’s not uncommon to see business owners fall in love or get addicted to the chaos of their current systems. They stop believing that people are paying for their product or service to be delivered effectively, and they start believing that people are paying them because it’s hard for them to deliver that product and service.
We’ve seen this a number of times with a few different clients. If they just implemented a new CRM or ERP or any number of solutions, we could ease the chaos and make it easier to deliver. But they reject it because they think if you make it easier, their product doesn’t have the value.
These are two of the problems we often face, and the reason why we bring in new talent.
So, when we say “it’s not me, it’s you.” It’s because oftentimes the new talent wants to break the process and the business owner is resistant to any change. What they’re doing has worked for years.
I’m not an advocate for Tucker Max, but his business, Book in a Box, is a great example of breaking processes to level up. When BookBox hit a certain point, Tucker Max fired himself as the CEO of, hired a new CEO and took a job reporting to that CEO. He understood that he couldn’t take the business to the next level.
Letting someone else have influence into your business, bring in fresh ideas and break your processes can be extremely difficult – but getting out of your own way can be the best thing you can do for the future.
It’s okay to break processes. It’s okay to let go.
If you’re at a point where you’re grinding all day and not seeing growth, book a free consultation with us. We’ll go over your processes and help you tackle your human capital problems head-on. Stop grinding and start growing!